Robotic process automation (or RPA) is a form of business process automation technology based on metaphorical software robots (bots) or on artificial intelligence (AI)/digital workers.It is sometimes referred to as software robotics (not to be confused with robot software).

As a form of automation, the concept has been around for a long time in the form of screen scraping, which can be traced back to early forms of malware. However, RPA is much more extensible, consisting of API integration into other enterprise applications, connectors into ITSM systems, terminal services and even some types of AI (eg Machine Learning) services such as image recognition. It is considered to be a significant technological evolution in the sense that new software platforms are emerging which are sufficiently mature, resilient, scalable and reliable to make this approach viable for use in large enterprises.

Some examples of manual tasks that can be automated include: 

  • Application configuration 
  • Data entry 
  • Validation of client files 
  • Creation of test data 
  • Data loads 
  • Report generation

RPA actual deployment

  • Banking and Finance Process Automation
  • Mortgage and Lending Process
  • Customer Care Automation
  • eCommerce Merchandising Operation
  • OCR Application
  • Data Extraction Proces

Benefits of RPA

The typical benefits of robotic automation include reduced cost; increased speed, accuracy, and consistency; improved quality and scalability of production. Automation can also provide extra security, especially for sensitive data and financial services.

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